Shipping and Returns
Returns and exchanges
If there is a problem with your order, please let us know within three days of receipt, and we will do our best to make it right with you. Forced returns will not be refunded or acknowledged. A return request must be made to us through our contact form, and acknowledged by us. Return shipping is paid by the customer. Shipping is not refundable.
Please note that our products are all made to order, and we do not keep stock on hand that is ready to ship. As soon as we receive your order, we get busy making your product(s). Because of this, we do not offer returns for "buyer's remorse" types of refund requests.
We do charge taxes at Arkansas, USA, rates as required by law on products and shipping. These taxes are NOT included in the price of your products, and are unfortunately, a pass-through cost to you, our valued customer. We charge you only what we are charged by the State of Arkansas, and appreciate your understanding. (Trust us, we loved the "good old days" of you only paid sales tax on online orders if you lived in the same state as the company, but those days are unfortunately past.)
During busy times, such as Christmas, our printers can get backed up, but all efforts will be made to have your order in the mail within a reasonable amount of time after your payment clears. You can always check our blog to see if there are any posts about shipping delays.
Shipping times are generally within ten business days from the printer for ALL mugs and ornaments, although if there are issues, we will notify you and keep customers in general updated on issues through the shop blog. Chandlery and bath/beauty products only ship to addresses in the USA. Mugs ship worldwide, and customers are responsible for any VAT and/or customs taxes. Processing can take as little as two (2) days and up to ten (10) days, while shipping times can be as little as a week to as long as 30 days during the holiday season. Please order ahead of special events accordingly.
Homestead Crafter has no control over the post office, so once your item is in the mail, it's out of our hands as to how fast it gets to you. However, if there is a problem in delivery, please contact us and we will do our best to assist you.
We do NOT do rush orders, as it would not be fair to customers who ordered ahead of you. Thank you for your understanding. Please note that we ONLY ship to the address on your order, and we are not responsible if your address is incorrect.
PLEASE NOTE that due to our carrier's requirements, we are unable to ship to PO Boxes. Because of this, orders that are placed to ship to PO Boxes or outside the United States will be automatically cancelled and refunded by our software.