Frequently Asked Questions!
We know you have them. Those pesky questions about the products, or where do we ship, or how fast, or costs of shipping, or ... you get the idea! You've come to the right page. Here, we answer all your most common questions about the general info on our products. If we don't have your question answered here, feel free to drop us a line and ask, and we'll add it!
1 - What are your coffee mugs made of? How big are they? Are they microwave or dishwasher safe?
Our ceramic mugs are microwave and dishwasher safe. The 11 ounce mugs measure 3.85″ (9.8 cm) in height, and 3.35″ (8.5 cm) in diameter. The 15 ounce mugs measure 4.7″ (12 cm) in height, and 3.35″ (8.5 cm) in diameter. They make amazing gifts for yourself or your dog- or cat-loving family members and friends, and are a perfect fit for your favorite hot drink, whether it's coffee, hot tea, hot cocoa, mulled cider, or whatever your heart desires for a steaming cuppa.
2 - Where do you ship?
Our products other than the wax melts are all produced through Print On Demand. That means you order it, we send the order to our printer, and they produce, package, and ship your products. We have melters set up to ONLY ship to the USA. It's just too expensive for us to ship them internationally. Mugs ship internationally and shipping is set by the printer.
3 - How fast will you ship my order?
Shipping is dependent on time of year and other outside factors, like the recent COVID pandemic. We have no control over it, but our printer usually has your order in the mail within two to four days after you place your order with us, as we have our system set up to automatically push your orders to them for fulfillment. Delivery time depends on the postal service handling your package. Time of year affects shipping as well. The fall and winter holidays can slow things by a few days, but we keep our blog updated with important shipping delays if they happen, as well as reaching out to our customers individually if necessary. Our wax melts are shipped by us within two to three business days of receiving your order.
4 - How much does shipping cost?
Shipping is dependent on where you live and the weight of your order, as orders are charged shipping based upon weight for melters. Homestead Crafter has no control over this cost, but our printer keeps it as low as possible. Mug shipping is set by our printer and is dependent on where your order is shipping to.
5 - I don't see my dog's or cat's breed in your breed list. When will you add it?
We check the breed list for the the AKC and CFA each January for any new breeds accepted in the prior year, and add them at that point to the list, creating and adding designs for them over the course of the year. If you don't see your breed represented, you can also ask us about your specific breed using our contact form, and we will get in touch with you within a few days, and may even add your breed earlier than usual.
6 - Do you accept custom orders? How much does a custom order cost?
Yes, we gladly accept custom orders from our pawsome customers. Just use the contact form and we will get back with you in a few days to discuss your mug design. Custom orders cost an additional $5 per mug, and include one major change (change of graphic or what any text says) and two minor changes (moving design elements around on the mug or changing the font or color of your text). We then set up a special product listing just for you for your order, and send you the link so you can approve the design mockups. Once you like the design, just place your order for your custom design, and it will be prepared and shipped as usual by our trusted third-party printer. You'll know it's YOUR custom design because it will be set up in a custom order section and will be titled with CUSTOM ORDER FOR and your name.
7 - Why do you use Print on Demand? Can't you make the mugs yourself?
We could except that our printer is faster and much more accurate than we could ever be. They specialize in doing this type of production, and have all the necessary equipment to do it well, much better than we could. We want you to have the best mug possible, so we use a trusted third-party printer for all of our mug production.