Frequently Asked Questions!
We know you have them. Those pesky questions about the products, or where do we ship, or how fast, or costs of shipping, or ... you get the idea! You've come to the right page. Here, we answer all your most common questions about the general info on our products. If we don't have your question answered here, feel free to drop us a line and ask, and we'll add it!
1 - What are your wax melts made of? How big are they?
Our wax melts are made with soy wax. Our wax melts are poured and shipped in 2.75 ounce, 6-cube clamshells.
2 - How fast will I get my order? Where do you ship? How much does shipping cost?
Our products are all handpoured, so they take a few days to make and cure. That means you order it, we make it once we receive your order, and then we give it a few days to cure (usually about 3-5 depending on the weather). All shipping is set by weight, and we only ship to addresses in the United States, territories, and AFO/FPO. We do NOT ship internationally. We only charge you what we are charged by the United States Post Office. All Print On Demand products take about a week for our producer to create, pack, and ship your order from their warehouses.
3 - How fast will you ship my order?
Our products are generally shipped by us within ten business days of receiving your order, because these are made on demand and take a few days to cure properly prior to being able to ship. However, delivery to you is dependent on time of year and other outside factors, like the recent COVID pandemic. Time of year affects shipping as well. The fall and winter holidays can slow things by a few days, but we keep our blog updated with important shipping delays if they happen, as well as reaching out to our customers individually if necessary.
4 - Do you accept custom orders? How much does a custom order cost?
Sorry, but no. We're just that busy, so we don't have the time needed to devote ourselves to making sure your custom order would be perfect.
5 - Do you use any trademarked scents?
No, we do not. However, many of our scents are similar to trademarked scents, and the designer/brand type scents we carry are simply an attempt to imitate the fragrance sold by that designer/brand. Although remarkably similar to the original name brand versions, they are not identical. We do not own these scent trademarks in any way, nor do we claim to do so, nor are we affiliated in any way with any of the designer/brand types. We do not sell, nor have we ever sold, any merchandise produced by them, and none of our products are sponsored, licensed, or endorsed by them. All trademarked names and service marks remain the exclusive property of their respective owners. We purchase the scents from reliable scent makers for use in our melts. The melts with the word "Type" in the name are indicative of imitation scents.
6 - Do you ship to P.O. Boxes?
No, because we do have some orders that end up having to be shipped via DHL, and they can not be shipped to P.O. Boxes. In those cases, we will not process your order, but will instead contact you to give you a chance to change your ship-to address.
7 - Wow, your pictures are gorgeous! Are my products going to look like that?
Thank you for the compliment! No, your products are not going to look like the photos. The pictures are only intended to be representative of the fragrance. We use stock photos are have a CC0, or Creative Commons with no attribution required license. That means they are free for anyone to use without having to figure out who to credit for it. We are extremely grateful to the people who made these lovely pictures and allow others like us to use them free of charge.
Truthfully, if we even tried to make our wax melts look like the pictures, we'd have to charge a LOT more than $5 for a package of melt cubes. We'd be charging seriously luxurious prices that would more than match the luxury of our scents!
8 - I'm melting my wax cubes and/or burning my candle, but the hot throw isn't that great. It smelled so good when I opened it up, so what happened?
There are a number of reasons why your wax cubes or candles aren't smelling as good as you expect. One is the temperature in the room. The warmer the room, the more it will give off scent. So in a cool room, you won't smell much even when the candle is lit or the cubes are melting. Another is the placement in the room. If your cubes or candle are in the center of the room, the scent will spread but it won't be as noticeable. Placement in a corner or alongside a wall, where the heat rises best, will circulate the scent better. Finally, when it comes to scented candles and wax melts, size really does matter. If you have the candle burning in a smaller room like the bathroom, there will be a stronger scent throw. In a medium-sized room such as a bedroom, the throw will be average. In a larger room, such as a kitchen, living room, family room, or an open floor plan, the scent will give off the least amount of throw in relation to the room size. In the case of a larger room or space, it is recommended to have several candles burning or wax melts going throughout the room to obtain optimal hot throw.
9 - What is the difference between hot throw and cold throw?
In laymen's terms, that is the difference in scent throw, or how much scent is given off to fill a given space, between burning a candle or melting wax cubs, versus just sniffing them when they are not being burned or melted.