Frequently Asked Questions!
We know you have them. Those pesky questions about the products, or where do we ship, or how fast, or costs of shipping, or ... you get the idea! You've come to the right page. Here, we answer all your most common questions about the general info on our products. If we don't have your question answered here, feel free to drop us a line and ask, and we'll add it!
1 - How fast will I get my order? Where do you ship? How much does shipping cost?
All of our products take about two weeks to create, pack, and ship. This gives us time to create the product, allow it to properly cure, and get your order packed and in the mail to you! All shipping is charged at USPS rates by weight, and we only ship to addresses in the United States, territories, and AFO/FPO. We do NOT ship internationally.
2 - How fast will you ship my order?
Our products are generally shipped within ten business days of receiving your order, because these are made on demand and take a few days to make prior to being able to ship. However, delivery to you is dependent on time of year and other outside factors, like the recent COVID pandemic. Time of year affects shipping as well. The fall and winter holidays can slow things by a few days, but we keep our blog updated with important shipping delays if they happen, as well as reaching out to our customers individually if necessary.
3 - Do you accept custom orders? How much does a custom order cost?
Sorry, but no. We're just that busy, so we don't have the time needed to devote ourselves to making sure your custom order would be perfect.
4 - Do you ship to P.O. Boxes?
No, because we do have some orders that end up having to be shipped via DHL, and they can not be shipped to P.O. Boxes. In those cases, we will not process your order, but will instead contact you to give you a chance to change your ship-to address.
5 - Do you carry any scents that are from other companies, such as trademarked scents?
Any Designer/Brand Type fragrances used in our products are designed by our scent suppliers in an attempt to imitate fragrances sold by that Designer/Brand. Although remarkably similar to the original name brand versions, they are not identical. Our candles have been organized into scent categories which refer to that Designer/Brand Type for comparison purposes only. Homestead Crafter is not affiliated in any way with any of the Designer/Brand Types. We do not sell, nor have we ever sold, any merchandise produced by them, and none of our products are sponsored, licensed, or endorsed by them. All trademarked names and service marks remain the exclusive property of their respective owners. The fragrances we use in making our products are sourced from reputable suppliers who create their own scents, and may attempt to imitate brand name scents. We have no control over this, and only purchase the fragrance oils created by these companies to use in our candles and other scented products.
6 - How often do you release new scents in your candles?
We release new scents every three months. Every January, April, July, and October, at the start of a new quarter, we check with each of our fragrance suppliers to see what new scents they are releasing and what they have discontinued. At those times, we update our available scents.
7 - Do your soaps contain lye or use lye?
All TRUE soaps use lye in the production process. Lye (sodium hydroxide mixed with a liquid) and triglycerides (fats and oils) react during the soap making process, and this reaction is called saponification. This reaction uses up all the lye. Any hair or body cleansing product which does not use lye in the production process is not a true soap, but a harsher detergent. The saponification process creates soap and glycerin. Mass-produced soaps have had the glycerin removed by the companies producing them in order to use the glycerin in moisturizing products. Glycerin is a natural moisturizer, and we do not remove the glycerin from our soaps.
8 - How do I keep my candle from melting only in the middle? What is this called?
Melting only in the middle of the candle and not the sides as well is called tunneling. You can prevent or at least seriously reduce the potential for this problem with proper care the first time you light your candle. When you first light your candle, make sure you have sufficient time to leave the candle lit until the melt pool is one-quarter inch deep across the entire top of the candle. Take good care of your candle and you will be able to enjoy the full burn time on it! We include a handout on proper candle care with each order that contains a candle.